SUPPORT CENTER

How can we help?

Our engineering team is ready to assist. Average response time is currently under 2 hours.

Quick Solutions

Where is my License Key?

Sent to your email immediately after purchase. Check your Spam or Promotions folder if not found.

"Windows protected your PC" warning?

Since Nettrix Defender is new, Windows SmartScreen may flag it. Click More Info → Run Anyway to install safely.

How do I update Nettrix Defender?

Nettrix Defender updates threat feeds automatically every 4 hours. App updates are delivered as new installer releases.

Is Nettrix Defender running in the background?

Yes — check the system tray for the Nettrix Defender icon. It shows "PROTECTED" when active, even with the dashboard closed.

Business / Enterprise?

For 10+ device deployments we offer dedicated account managers and volume pricing.

Contact Sales

Phone Support

Call our 24/7 technical support hotline for immediate assistance.

Open a Support Ticket

We respond to every ticket. Please be as detailed as possible.

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Need direct help? Email us at: info@nettrixdefender.com